The Barn at Flaxston Gill Privacy Policy

 

Important Information

In terms of this Privacy Policy, ‘we’ or ‘us’ or ‘our’ means the owner of the Barn at Flaxston Gill. This Privacy Policy covers our dealings with people who have booked or are looking to book a holiday either as an individual or as part of a group booking. Where you are completing a booking on behalf of other people, this Privacy Policy will apply to all personal data provided and you are required to bring this Privacy Policy to their attention so that they are also informed of how we will process their personal data.

This Privacy Policy supplements the other notices and terms published on our website and is not intended to override them.

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us in writing by email at info@flaxstongill.co.uk

Our website is not intended for children and other than in connection with a booking, we do not knowingly collect data relating to children.

The data we collect

We collect the personal data that you input by booking our holiday cottage either directly on our website or via AirBnb, or when you use the Send Us a Message form on our website. This includes the following:

  • Your name, title
  • Postal address
  • Email address
  • Telephone numbers
  • Guest names

We do not keep any financial details. Payments from guests booking on our website are made via BACS payments only, we do not accept debit or credit cards. Should a refund be required, bank details are provided by you and then deleted and not held once the refund via BACS has completed.

How Your Information is Used

Your data will be used for the following purposes:

  • To manage our contractual obligations to you when you book a holiday from us. This is the primary lawful basis upon which we hold personal information for the purposes of the GDPR.
  • To send you booking confirmation, arrival information, refund information.
  • To occasionally send you information by email on the Barn at Flaxston Gill, including offers
  • We will contact you at least every 3 years to ensure you are happy to continue receiving electronic communications
  • Where you have booked a holiday with us, we will retain your data for a period of 7 years for legal purposes.

How Your Information is Kept Secure

We keep your personal data in electronic format only, which is held on a secure server. This information will NEVER be sold, or given, to any third party, unless required to by law. It is solely used to manage bookings.

Third Party Links

Our website may include links to and from third-party websites, plug-ins and applications. By clicking on these links or enabling connections you may be allowing third parties to collect or share your personal data. We have no control over these third-party websites, plug-ins or applications and are not responsible for their privacy policies, therefore you should also read their privacy policies to understand what personal data they collect about you and how they use it.

Use of Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

For users who register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time. Website administrators can also see and edit that information.

Your Rights Regarding Your Data

Under the General Data Protection Regulations, you have the following rights:

  • The right to access your personal information
  • The right to have incorrect personal information corrected
  • The right to restrict use of your personal information
  • The right to be forgotten
  • The right for your personal information to be portable
  • The right to object to the use of your personal information

If you would like to see what data of yours we hold, or remove your data from our systems, or notify us that you no longer wish to receive any marketing communications from us then please email us at info@flaxstongill.co.uk, and we will be happy to assist you.

Should you not be satisfied with the way your request relating to personal information has been handled by us, you have the right to lodge a complaint with the ICO (Information Commissioner’s Office).

Updates

We keep our Privacy Policy under review and any changes will be made by updating this page. This Privacy Policy was last updated on 13th June 2022.